Can I end my contract early? Your agreement is with Vodafone with Dot acting as our agent. Therefore you're still subject to your original contract.
Who will be collecting my payments? They'll still be collected through Dot, but under Vodafone control until you are transferred to their systems. Worry not, we'll tell you when that's happened.
I paid a deposit to Dot, when am I going to get it? If it's due for return already, Vodafone will get this back to you as soon as your account has been transferred to their systems (and after they've matched your claim against Dot Mobile's records). Otherwise they'll get the deposit back to you as per the original agreement. Either way, there's no need to worry.
I am due money as part of the "refer a friend" scheme, when am I going to get it? Vodafone will get this payment to you (once they've matched your claim) as soon as your account has been transferred to their systems.
I am a NatWest customer and was due a credit to my NatWest account upon getting my phone from Dot Mobile, when am I going to get it? Vodafone will get this payment to you - after they've matched your claim - as soon as your account has been transferred to their systems.
I have recently requested an upgrade through Dot Mobile, am I going to get my phone and if so, when? You'll be pleased to know that Vodafone are working on this as a priority and are in the middle of supplying stock to fulfil any outstanding upgrade requests.
I have applied for a new connection from Dot Mobile, am I going to get my phone and if so when? Vodafone are currently looking at all outstanding requests for new connections. Once your application is approved, they'll be in contact to process your order.
